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Server Error
- This topic has 52 replies, 12 voices, and was last updated 16 years, 1 month ago by
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Thanks everyone for all the good information! We have been able to duplicate the problem here but we don’t yet have an estimate on how long it will take to fix. It appears that this is not happening to everyone; just you lucky few. 🙂
We’re really sorry for the inconvenience this may be causing and thank you for your understanding as we work through it.
@live2inspire, @CanadianMom (and anyone else that gets a warning to Stop running this script):
What happens if you let it continue to run and don’t stop it? Worst case is Internet Explorer will have to be quit or you may have to reboot. You won’t hurt anything by giving it a try and we may be able to learn from it.
I’m afraid I have a “new” wrinkle. We do have satellite service.
I can get into the main “Daily Plan” tab. (Looks great, BTW!)
But if I try to do anything else on the page–click on “All Students” or “Expand All” or a subset of something, then I get this:
An orange message saying
“Error occurred while saving. Please refresh your browser” So I hit refresh. THEN I get:
“Servor error. Sorry, but the server has encountered an error while trying to process your request.
Please try again.
If this behavior persists, please let us know”
So, while I can initially get in, I can’t do anything else. I have to close Explorer, then I can get back in, but again, get tied up and can’t seem to do anything.
Michelle D
Doug,
When I get the script message, I have to respond yes or no. So I have tried that and then the message box just keeps on popping up and things freeze up, so I usually have to exit Internet Explorer or just quit the page.
Sorry – I can’t try what you asked, Doug, because I can’t even get in the scheduler or daily plan – I’m getting the ‘server error’ message on both again.
I’ll try again in a bit to see what happens.
ps: What CanadianMom explained in her last post is exactly what happened to me, too, when I was able to get that far.
O.k., now I am getting the script message in the daily plan again. It doesn’t matter if I choose yes or no, the same thing happens (as CanadianMom explained). If I try to close the box (by clicking on the X in the top right corner), nothing happens – the script message box remains.
I had an idea that I would try my Opera browser instead of Internet Explorer and guess what? Everything is working wonderfully so far.
Hmmm…I checked into Mozilla’s & Opera’s free browser download, but after checking our internet provider website, I hesitate to download anything. This is what they recommend:
Question: What web browser does Road Runner use? Can I use any browser I want?
Answer: Microsoft provides a customized version of the latest Internet Explorer browser to navigate Road Runner. If you do not already have it on your computer, our technician will install Microsoft Internet Explorer for you. You may choose to use another browser (e.g. Mozilla Firefox, Opera or Safari). However, support for web browsers other than Internet Explorer will be provided on a best effort basis only. Other browsers are not recommended since not all third-party plug-ins will be supported by the Road Runner browser and, therefore, service becomes the user’s responsibility if they are installed.
If I knew more of computers, software, etc.., I wouldn’t be so shy about one of these downloads. 😕
Well, I used to have Opera loaded on my computer, so my son updated it for me and we tried to access the new Organizer using it. It did not work–we had exactly the same problem as before. We could load the new Daily Plan page but not click anything on it without the “Refresh browser” message I included above.
My son says to say I have Explorer 7.0 and Opera 9.63.
The folks who CAN get in to the basic Daily Plan page–is anyone else having the same problem I am? Can you actually WORK on the page as opposed to just see it?
Oh, but my son pithily remarked that, using Opera, the new Organizer doesn’t load, faster than it didn’t load before. LOL
I have been able to log into the daily plan and use it all day – and yesterday, too – except for the relatively minor problem I reported in another post, which I am still experiencing BTW.
I got the script error when I clicked on the reports tab, and I told it to let it run, and it loaded the reports page and everything there worked normally.
When I clicked on the scheduler tab, it worked normally.
When I tried to look something up in the bookfinder, I got the server error message that others have reported.
The browser that I use is Mozilla Firefox, to which I am quite devoted.
Hope any of this info helps. I know this must be frustrating on the programming end, as well.
Good luck, everyone
Gem
@Bookworm, I like your son’s sense of humor. 🙂
Okay, I think we may have a fix. I just tested it with some of your accounts and it seems to be working, although it is still a bit slow. Give it a try and let us know how it goes for you.
Thanks again to everyone for all the good reports. That really helps. Oh, and from what we can tell, changing browsers will not provide a long-term fix so I don’t recommend spending too much effort on that. (Unless you have Internet Explorer version 6, which is not compatible and should be upgraded.)
Please let me clarify a bit about browser software. I want to reassure everyone that it is our goal to have this work well on all modern browsers. We try to test everything in all of the major browsers.
We may ask what browser you are using and if you’ve tested it in any others, but that is for just to help narrow down problems. We don’t expect anyone to switch away from their favorite.
The one exception is Internet Explorer version 6 (or earlier). That browser is more than seven years old. It’s incompatible with Web standards, insecure, and slow. There is a free upgrade and other free alternatives so we’ve made a conscious decision not to support that old browser any more.
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