SCM resources and Kindle issue

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  • January 23, 2011 at 2:12 am
    Tukata
    Participant

    Hi – maybe this question is for Doug…

    Tonight I purchased Planning your cm education digital version.  I went through the normal steps to add it to my Kindle content (emailed the PDF to my kindle address) and twice it has come back as quarrantined because of an unscannable file.  Am I doing something wrong?  Is it the file or amazon that is the problem?

    Thanks!
    Erin

    January 23, 2011 at 2:55 am
    suzukimom
    Participant

    Not sure what is up… I have it on my Kindle….

    Have you tried putting it on your Kindle using the USB cable?

    January 23, 2011 at 3:11 am
    Doug Smith
    Keymaster

    We deliver our PDF files wrapped in a zip file. Did you unpack the PDF first before sending it to your Kindle? You might also try opening the PDF on your computer to make sure it’s readable there first, if you haven’t already.

    January 25, 2011 at 9:06 pm
    Tukata
    Participant

    The program works great on my computer.  But it still won’t go on my kindle.  This is the message I keep getting:

    The message (MID 611705449) could not be fully scanned by the anti-virus engine.

    Actions taken:
       Message quarantined

     

    Any ideas?

    Thanks!
    Erin

    January 26, 2011 at 1:16 am
    Doug Smith
    Keymaster

    You might need to contact Kindle support. There is a button for that on this page: http://www.amazon.com/gp/help/customer/display.html/ref=hp_left_cn?ie=UTF8&nodeId=200212360

    It’s just a regular PDF file produced from Adobe Acrobat so there shouldn’t be anything special in it that would keep it from working on the Kindle.

    You should also be able to attach your Kindle to your computer with a USB cable and copy the book file that way.

Viewing 5 posts - 1 through 5 (of 5 total)
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