How to Contact Simply Charlotte Mason

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  • September 15, 2016 at 10:19 am
    teresa
    Participant

    Hello,

    I am needing to contact Simply Charlotte Mason with questions regarding my order that arrived today. When I click on “contact” this comes up……

    “You’ll get the fastest response using the simple form above to contact us. The form helps you provide the information we’ll need to best assist you and automatically sends it to the person best equipped to help with your need.

    If you need an alternative (but slower) way to get in touch, you may send a message to contact@simplycharlottemason.com or contact us via postal mail at…….”

    I have used this “form above” in the past however right now there IS no form above. Does anyone know what I should do. I was really needing to get in contact with them right away because the order I payed expedited shipping for at a pretty penny was wrong. I would like to get the things I ordered right away as we are already into our second week of school.

    Also there is a discrepancy for fifth graders as to what to use for “Spelling Wisdom” and “Using Language Well”. In the actual “Spelling Wisdom” books it says that you should use “Spelling Wisdom Book 1” and “Using Language Well Book 1” for grades 3-5. However in the “Individual Studies, A Year of Language Arts, Math, Science Lesson Plans for Grade 5” it says to use “Spelling Wisdom Book 2” and “Using Language Well Book 2” for 5th grade. I would love to hear from Simply Charlotte Mason which one I should actually use so I know which one to return.

    I would also like to say that I have always had wonderful service from the staff at Simply Charlotte Mason and have been very pleased with everything from them including their prompt response every time I have reached out to them.

    Thank you,

    Teresa Cotner
    Thank you,

    Teresa Cotner

    September 15, 2016 at 10:53 am
    Doug Smith
    Keymaster

    Hi Teresa,

    I’m sorry about the form not working. Go ahead and e-mail the details to contact@simplycharlottemason.com and we will get everything fixed up for you and get your questions answered right away. Be sure to include your order number if you have it handy.

    I would also like to figure out why our form didn’t work for you. Please click on the link below. It will gather some information about your computer settings.

    http://supportdetails.com/?sender_name=Teresa%20Cotner&recipient=contact%40simplycharlottemason.com

    After the screen loads, just fill in your e-mail address where it says Your Email and click the Send Details button.

    That will send the information to me to help us figure out what is going on. There is nothing in the data that is private and you can see it before it’s sent.

    Thanks for your help and patience as we work through this.
    Doug

    September 15, 2016 at 5:48 pm
    Doug Smith
    Keymaster

    We received your details from that link and made a change to the site that will hopefully fix the form not showing. I also e-mailed you back but I wanted to make sure you got our reply.

    September 16, 2016 at 10:54 am
    teresa
    Participant

    Thank you so much for your quick response and resolving of this matter! I expected no less from Simply Charlotte Mason and you once again did not disappoint.

    Teresa Cotner

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