Trouble Loading the Organizer

Viewing 15 posts - 1 through 15 (of 19 total)
  • Author
    Posts
  • SueinMN
    Participant

    Is anyone else having trouble getting the Online Organizer to load tonight?

    Rachel White
    Participant

    yes

    SueinMN
    Participant

    So I guess I’ll just have to wait for tomorrow to update. Glad to know it’s not just me because that probably means it’s not my computer/internet being weird. I sure hope it works tomorrow!

    suzukimom
    Participant

    Has anyone posted a trouble report?

    Doug Smith
    Keymaster

    We are very sorry that you are not able to log into the CM Organizer.

    The company we use to host the server is having equipment issues that affect their ability to connect to the internet. They have technicians on site who have identified the problem and are working on a solution. Unfortunately, all we can do is wait.

    Your school records are completely safe and will be available again as soon the connection problems are fixed.

    We are not at all pleased with the way our hosting company has handled this issue and consider this amount of down time to be totally unacceptable. That company was recently bought out by a larger company and the service has not been up to the level of excellence that was previously provided. We are making preparations now to move the Organizer to a different hosting company with an excellent reputation.

    Again, we apologize for the problems.

     

    Rachel White
    Participant

    I’ll wait.

    As Diva Carlotta said in Phantom of the Opera: These-a tings a do ‘appen!

    SueinMN
    Participant

    Thanks, Doug, for the update! My student is sick today anyway.

    Happy Valentine’s Day!

    Doug Smith
    Keymaster

    We received an update at 9:45AM CST that they are making progress but still working on it.

    finley3001
    Participant

    thanks for the update. was worried it was something with my computer. hoping it gets resolved soon for all involved!

    my3boys
    Participant

    Thanks for the update. It’s worth the wait!

    jenbohan
    Participant

    Thank you so much for the update!!  🙂  

    Doug Smith
    Keymaster

    We’re starting to see partial access to our server but it’s not reliable yet. They’re still working on it.

    NJcountrygal
    Participant

    Anyone else feel like they are doing school today with one arm tied behind their back?Cry  I love having the organizer!!!  It is one of the best investments that we have made in our Homeschooling.  I find it is the equivalent of having a budget for your finances.  Thanks Doug for keeping us posted!!!

    Doug Smith
    Keymaster

    As of 12:20 CST, they tell us that they’re still working on replacing some faulty hardware.

    We apologize for the delay and feel terrible that the Organizer is down and there is nothing we can do but wait.

    Michelle Anglin
    Participant

    I feel like half my brain is tied up somewhere!!  Doug, no worries….just goes to show you how much we all LOVE you, this company and all the hard work you put in.  It’s kinda funny reading all the posts…I’m glad I’m not alone feeling inadequet!!! Undecided

Viewing 15 posts - 1 through 15 (of 19 total)
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