Help! I don't like the update…..it's made the system useless to me!

oh ,no.  I just decided to use this organizer and purchased it last night.  i was hoping to do the same thing you are talking about-printing out checklist and notes.-  AH!!  I hope they can fix it soon!!!  Have you filled out a “contact” us form?  I have done that recently and I have gotten responses quite quickly and effectively!

pj

I just printed and compared. It’s a bit smaller. I do see that notes have been cut off. I haven’t printed a report to see how that differs. It’s still very usable for me, but would be better with the bigger font and complete notes. The changes won’t prevent me from continuing to use it.

Dibby1, I’m sorry, but you are entirely off base. I’ve been a member of the SCM forum for years now and used the organizer for 2.5 years. I have NEVER seen a more responsive company! The SCM team listens to their customers (us) and takes suggestions to heart. I’ve never seen any fix take very long, much less an inordinate amount of time. Your frustration is understandable, but perhaps you might try using the company’s contact form, let them know of the problem and give at least a wee bit of time for them to address it before ranting like this.

The SCM forum has always been one of grace all around. The team of homeschooling families that run SCM are top notch and while not perfect, I’m confident that the tech support they provide is so far above the bar that it’s beyond comparison. I say this without any reservation as a person who has purchased EVERY software and online organizer available. Might I humbly suggest that you give a little grace to others, too.

Sincerely,

Christie

We recently updated the notes so they could handle line breaks. That was a frequent request because it previously would only put all of the text together as if it were a single paragraph. That was all the change was intended to be. Unfortunately, we didn’t discover the problem with long lines not wrapping or notes cutting off until after the feature was made live. We apologize for the inconvenience of that and we’re working on a fix.

The type size may be a separate issue that may not be happening for everyone. If you’re experiencing type that is too small it would be useful to know what Web browser software you have (and the version too, if you know how to get that). Go ahead and let us know here in this discussion and that will be a tremendous help.

Thank you to those who suggested getting in touch through our contact form. It is the quickest way to get our attention. @dlibby1angel, We got your message and will follow up with you there.

Those who have been around here for a while have probably heard most of this before, but let me give a quick overview of how we approach changes to the CM Organizer.

First, we give priority to fixing bugs that inconvenience all of you or make it hard to do what you need to accomplish every day. We obviously try to avoid those kinds of things happening but when they do we get them fixed as quickly as possible.

Second, new features and big changes are intentionally made slowly and deliberately. There are a few reasons for this:

1. We consider very seriously if a feature will make things more complicated or really be helpful. We believe that what we choose to leave out is just as important as what we add. That’s why you don’t see tons of confusing options, for example. The easier software is to use, the more planning, time, and hard work it takes to make it happen behind the scenes.

2. Changes have to consider everyone’s needs. We avoid adding features that only solve a very specific problem for only a few people, especially if that would add clutter or inconvenience for everyone else.

3. If we roll new things out too quickly it can shake up your world and we don’t want to do that to you. Changes are somewhat gradual to give you time to digest them and learn the new things over time.

4. You want the CM Organizer to be here for the long haul so we’re careful to make changes at a pace that is financially sustainable. We actually do outsource the development to some very talented software developers. It is important that we keep them around by being able to pay them in a timely manner and that the costs are covered by the subscription we charge.

I hope that glimpse into our philosophy of working is helpful. We so appreciate the trust and support so many of you have shown us over the years, and do not take it lightly.

I never print my notes, as I have not needed to do that. I have been a faithful, paying user of the SCM Organizer since 2009, and I could not be happier with the simplicity, ease of use, customer service, and overal function of the program. 

As someone who is married to a computer programmer, I can tell you that most fixes are not as easy as “go in, highlight that bit of code, delete/change it, refresh”. Sometimes it can take days for a programmer to find exactly where a bug is in the code. Also, $9.95/month is NOT an exorbitant amount of money for a program that is so useful. And if Doug, who is the webmaster, were to “crank out changes” as you said, the quality of this site and of the Organizer would not be at the caliber that it is. 

I consider the SCM Team to be friends, so please don’t speak to them that way. They bend over backwards to help us–and I’ve been a forum member since 2008. I’ve never once felt like changes on here take too long or that they’re not doing their jobs. They run this company with excellence and are always willing to do whatever it takes to make their products better.

Thanks Doug, Sonya, Karen, Jordan, John, Ruth, and everyone else! You guys and gals make this place awesome!

Blessings,

Lindsey

I am having the same font problem with IE and again I probably have a really old version of that because I never use it (and whenever I used to do updates to that it seemed to cause lots of problems with my computer.)

AND for those of you printing DAILY reports – I highly recommend the trick that suzuki mom taught me.  Open up “show upcoming assignments” and you get FIVE assignments that will print out.  This saves me lots of paper and lots of time.  I only print once a week and I only check off assignments once a week.  I give my girls the weekly “plan” printout and they check off their work on the paper daily and then at the end of the week, I go back and quickly check off all the work they did for the week and then print out the following weeks “daily plan” by “showing assignments not scheduled for today” and “showing upcoming assignments” for every subject that they need to do multiple assignments in.  It works GREAT!!!  I LOVE, LOVE doing this!!!  I was the one who hated checking off assignments daily and would get behind and then keep putting it off and then could never catch up because I would be SO far behind.  This has solved that problem, because I only have to do it once a week and I need to print out the next assignments.  It’s teaching my girls to be responsible to letting me know which work has been done and freeing up lots of my time.  SUPER!