Can't access website on iPad

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Viewing 12 posts - 1 through 12 (of 12 total)
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  • May 15, 2014 at 11:59 am
    JenniferM
    Participant

    I cannot access the SCM website on my iPad. I have tried the home page and the link to the store from the forum. The dark blue background shows up and the menu at the top right. I can pull down the individual menus but when I click on one, it goes to the blue screen again. I was wanting to find out the price of the new DVD set.

    Thanks!

    Jennifer

    May 15, 2014 at 2:01 pm
    Joytoread
    Participant

    I too am having trouble on the website on my iPad. When you click to check out the DVD set for example you have to scroll through a blue screen all the way to the bottom before you can find the information looking for.

    Thanks,

    Kim.

    May 15, 2014 at 4:21 pm
    Doug Smith
    Keymaster

    We’ve tested it on a couple iPads and it’s working fine here. Here’s something you can try:

    1. Go into the Settings app on your iPad.

    2. Scroll down to Safari on the left and tap it.

    3. Tap the link on the right that says “Clear Cookies and Data”. You might have to scroll down a little to see it.

    4. Tap “Clear” in the confirmation that appears.

    Try the site again and see if that fixed it. Please let us know what you find out. Thanks.

    May 15, 2014 at 5:05 pm
    JenniferM
    Participant

    Thanks, Doug. I followed your instructions, but it is still just showing solid blue with the menu links at the top right. I do have a computer I can use to access the website. I just hope others that are new to your materials don’t have the same trouble and give up.

    May 15, 2014 at 5:12 pm
    Joytoread
    Participant

    My iPad is now working properly and I didn’t do anything to it.

    Kim.

    May 15, 2014 at 5:13 pm
    RobinP
    Participant

    I’m having no troubles. Hopefully it’s just a simple glitch.

    May 15, 2014 at 5:25 pm
    Doug Smith
    Keymaster

    @Jennifer, You could try powering your iPad full off and back on to see if there is anything that clears out. Just press and hold the top button until you see the slide to power off control on the screen.

     

    May 15, 2014 at 5:30 pm
    JenniferM
    Participant

    Thanks, Doug. I will do that later. I am downloading something right now. I’ll let you know how it turns out. I appreciate your help and techy knowledge. 🙂

    May 17, 2014 at 3:54 pm
    JenniferM
    Participant

    Well, it’s still not working. I did realize that I can scroll WAY down to view everything on the website. Very strange, but I am not bothered by it. Thanks for your help. It must be a problem on my end.

    May 17, 2014 at 7:04 pm
    Doug Smith
    Keymaster

    When you get a chance, go into the Settings app, then go to General –> About. Let me know what it says under Version and Model. Thanks.

    May 18, 2014 at 12:33 pm
    JenniferM
    Participant

    Hey, Doug.

    I did some trouble shooting of my own. In Settings, I went to Safari and cleared Website Data. I also turned Debug Console on. The website now comes up clear and correct. Yay!

    I think my iPad is one of the originals. It was gifted to me. The information you requested is as follows: Version 5.1.1. Model MC497Ll

    Thank you again!

    Jennifer

    May 19, 2014 at 12:56 am
    Doug Smith
    Keymaster

    I’m glad to hear it’s working, Jennifer. I was afraid the site might not be displaying properly on older iPads but that doesn’t seem to be the case now. You probably don’t need to leave the debug console on as I suspect that’s not a factor. (But do let me know if it is.)

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