anyone having problems with the Build Your Bundle site?

Viewing 9 posts - 1 through 9 (of 9 total)
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  • June 2, 2015 at 9:07 am
    caedmyn
    Participant

    I purchased some things last night and downloaded half and now it won’t recognize my email address as a valid one to log in and download the rest. Never sent me a confirmation email for my order either. Wondering if anyone else has had problems with this site.

    June 2, 2015 at 9:31 am
    Melanie32
    Participant

    I read somewhere that their server crashed last night. Hopefully they’ll get it all straightened out today. ?

    June 2, 2015 at 11:17 am
    Sue
    Participant

    I never saw this website before.  Thanks for mentioning it!

    June 2, 2015 at 3:46 pm
    caedmyn
    Participant

    I emailed them and they responded that they had no record of my order…which is very odd because all the ebooks I downloaded last night after ordered are on my computer! They sent me a 10% off coupon to reorder, so I guess I’ll just have to do that. If I had downloaded everything last night I never even would have realized they didn’t record my order…I’m not very good about checking credit card statements, so apparently I wouldn’t have ever paid for it. I wonder how many people will end up having done that inadvertently.

    June 2, 2015 at 5:43 pm
    Doug Smith
    Keymaster

    I know who the people are behind the Build Your Bundle sale and they have a track record of integrity. If anyone did have a problem I’m sure they will do everything they can to make it right.

    June 2, 2015 at 7:31 pm
    caedmyn
    Participant

    I just checked my online credit card statement which I hadn’t done before, and there is a pending charge to BYB from last night. So now I don’t know what to do since they don’t have a record of it but my card was charged. I guess I will have to purchase everything again and trust that they will refund the original charge.

    June 3, 2015 at 6:05 am
    HollyS
    Participant

    I didn’t have trouble ordering.  They must have had issues with lots of people ordering at the last minute.  I think I ordered on the 2nd day of the sale.  I hope it all gets resolved for you!

    I did have issues with a few of the pdfs disappearing from my computer!  I was able to log back in a re-download them (making sure I saved them this time).  So if you do get them downloaded, make sure they are saved!

    June 3, 2015 at 7:10 am
    Karen
    Participant

    Is this the first time you all have ordered one of the bundles?  I thought about it, but I’m afraid I would forget that I have them on my computer and then not use them.

    We do now own a tablet (woo-hoo, as of two weeks ago), so maybe I would use e-resources more……..I just don’t know – I’m not very tech-y.

     

     

    June 3, 2015 at 8:44 am
    Sue
    Participant

    @caedmyn,

    I wouldn’t order again until you contact them about seeing it pending on your credit card. They might charge your card twice!

Viewing 9 posts - 1 through 9 (of 9 total)
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