CM Organizer Upgrade Problems

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Viewing 15 posts - 16 through 30 (of 59 total)
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  • February 16, 2009 at 10:11 pm
    Bookworm
    Participant

    I hope good reports help too, Doug! I am finding everything working smoothly now with Opera. With IE I still get both the script error message and the “refresh your browser” message very frequently.

    One thing I think you’ve all found out is how much we all rely on the Organizer! LOL Thanks again for all the hard work. I hope you all are getting some sleep and taking an occasional nice destressing break. 🙂

    Michelle D

    February 16, 2009 at 11:26 pm
    Doug Smith
    Keymaster

    Thanks everyone for the encouragement and good reports! That means a lot.

    The hard part is not so much all the work but that we missed the level of excellence we strive for. We enjoy making everyone happy much more than fixing problems. 🙂

    February 16, 2009 at 11:36 pm
    Doug Smith
    Keymaster

    @Iamasahm, Please try it again and let us know how it goes. Thanks.

    February 16, 2009 at 11:39 pm
    Doug Smith
    Keymaster

    @the9clarks, Your previously completed resources showing when they shouldn’t should be fixed now.

    February 17, 2009 at 1:46 am
    Misty
    Participant

    Doug – 1st thanks my scripture is right now!

    BUT I am still getting that same error message and once I hit the W/F circle it freezes and I can’t do anything?

    Sorry my computer is acting so badly 😳

    Misty

    February 17, 2009 at 2:25 am
    Doug Smith
    Keymaster

    @Iamasahm, Do you have the ability to try this with another browser such as Firefox? (It’s a free download from http://firefox.com)

    I would like to see if it does the same thing there, if possible.

    Also, what kind of Internet connection do you have? (Cable, DSL, dial-up, satellite, etc.)

    February 17, 2009 at 2:55 am
    Sherrie
    Member

    Dear Misty,

    I noticed your post and I thought I might chime in with my two cents. A few months ago, I was having problems with my organizer where every time I tried to check an assignment off as “worked on” or “completed” it would freeze up. So I posted my problem to SCM to see if they could help. And I noticed that you responded to my post that yours was doing that too. Well, I finally took my computer in to have it looked at, and found out that my hard drive was about to crash! That’s why my my organizer was freezing up! Unfortunately, I ended up having to buy a new computer. But as soon as I did, my organizer problems were solved. I’m not saying that you need to go buy a new computer, I just think it’s interesting that we were experiencing the same problem. My computer was just under four years old. How old is yours?

    February 17, 2009 at 3:10 am
    Doug Smith
    Keymaster

    Oh, I see you already said you were on dial-up elsewhere.

    February 17, 2009 at 3:37 am
    richpond
    Participant

    Hey Doug,

    I am having the same problems as everyone else…really slow, the error message at the top saying I need to refresh my browser. I was able to work through the error message..it just stayed up at the top.

    The one thing I have a question about is. When I check something as finished, is it suppose to automatically show the next assignment or do I have to push the button show next assignment each time? I really liked it on the old organizer how as soon as you checked finished the next assignment would just show up. It may just be I have to get used to the new format..Like everyone else is saying..I have really come to depend on the organizer and for me change is just hard. Keep up the good work.

    Oh and by the way thanks for putting the smiley face thingy on here, it makes it so much easier. 😀

    Thanks,

    Shelly

    February 17, 2009 at 4:26 am
    Doug Smith
    Keymaster

    @richpond, It should automatically show the next assignment as you as you mark it as finished. I think that other error is interfering with it.

    As far as we know, that error about refreshing the browser only happens in Internet Explorer. We will get that fixed but you might want to try it in another browser as a work around. I recommend downloading Firefox and trying that. You can switch back to Explorer later if you’d like after we get it fixed.

    February 17, 2009 at 5:50 am
    live2inspire
    Participant

    “…. you might want to try it in another browser as a work around. I recommend downloading Firefox and trying that.” (Doug’s words)

    I tried this and all is working beautifully. I’ll be switching back to Internet Explorer once the problems with it are corrected, but I sure am happy 😀 that we have a temporary ‘back door’ into the organizer.

    Great thinking, Doug! 😉

    February 17, 2009 at 1:25 pm
    Sonya Shafer
    Moderator

    Shelly, you now have two ways to view and check off your work. If you click the Expand Everything link, you will need to hit Next Assignment for each new one. If you don’t use the Expand Everything view, looking at only Today’s boxes, they will automatically advance when you Finish the assignment.

    February 17, 2009 at 1:36 pm
    Misty
    Participant

    I am not computer savy as they say. So once I download this Firefox how will I use that to do what I need to do?

    Thanks

    Misty

    February 17, 2009 at 1:52 pm
    Misty
    Participant

    Also, it’s been downloading for over a 1/2 hour. How long will this tie up my phone line today?

    misty

    February 17, 2009 at 2:06 pm
    Doug Smith
    Keymaster

    @Iamasahm, Sorry the only answer I have to how long it will take is “it depends”. There are too many factors to know from here.

    Once you get it downloaded you should be able to double-click it and follow the instructions. Most of it will be automatic.

    Unfortunately, the speed of your connection may be a factor in how well it works. Those on fast connections are reporting that it helps, but you may still see the errors because of the slowness.

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